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"Your organisation is always responsive to our needs and has demonstrated flexibility in working with us. It has been refreshing to deal with an Account Manager who understands the technical detail of the products, as this is not always the case with our business partners. We also receive excellent attention to detail from the CCT engineering staff, who have built solid working relationships with our own support staff."
IT Service Director, Agilisys
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Customers 'can be regained following attrition'
28/05/2010
Businesses which lose customers due to poor customer service can still regain their loyalty, one expert has claimed.
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Customer value 'increasingly important in business'
British consumers are increasingly hungry for exceptional customer value, it has been claimed.
Rebrand for Teleopti Support operation
CCT partner Teleopti has rebranded its customer service operation, it has been announced.
'Openness vital' during customer contact recruitment
Customer contact managers should ensure they are open and honest with job applicants during the interview process, one expert has suggested.
Call scripts 'should seek to answer FAQs'
Call agents can improve the quality of their scripts by including as much essential information as possible in the text.
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