Today, Avaya has unveiled its broadest and deepest line of collaboration and contact centre solutions in their history.
Together they will "change the way people work".
At the heart of the announcement is the release of Avaya Aura 6.0, which represents a breakthrough in business communications. Based on SIP, Avaya Aura redefines and simplifies existing voice and video networks to deliver more capabilities with less cost and complexity.
Numerous new components have been released today and we have captured many of them below. You can also hear directly from Avaya about their vision by clicking on the link below.
View Avaya CEO Kevin Kennedy's Webcast here »
Avaya Aura - Unified, Real-Time Communications
Avaya Aura 6.0 provides an enterprise-wide infrastructure that makes it easier to deploy unified communications, collaboration, contact centre and end-user focused applications.
Avaya Aura enables businesses to extend capabilities and features to all locations in an enterprise - headquarters, regional offices and branches - including those served by a non-Avaya PBX.
Read more about Avaya Aura 6.0 »
The Next-Generation Contact Centre
Avaya Aura Contact Centre 6.0 provides unified multimedia collaboration, context-preservation, and business application integration. By creating a complete view of the customer and the context of their interaction, Avaya Aura CC 6.0 allows businesses to deliver a superior customer experience.
Avaya Aura CC 6.0 is the next generation contact centre for those with Avaya CM/CCE and Nortel CC 6.0 based customer contact solutions.
Read more about Avaya Aura Contact Centre 6.0 »
Introducing Avaya Aura Communication Manager 6.0
The latest software release of Avaya's award-winning telephony platform is now available.
Read more about Avaya Aura Communication Manager 6.0 ;»
Introducing Avaya Aura Workforce Optimisation
Avaya Aura Workforce Optimisation is part of the fabric of Avaya Aura CC 6.0. It unifies contact recording, quality monitoring, e-learning, workforce management, analytics and customer feedback under one platform.
Read more about Avaya Aura Workforce Optimisation »
Introducing Avaya Proactive Outreach Manager
Proactive Outreach Manager is an application platform that enables organisations to design and manage high performance and cost effective automated notifications, and outbound campaigns that reach out to customers via voice, email or text messaging.
Read more about Avaya Proactive Outreach Manager »
Introducing Avaya Aura Session Manager
Avaya Aura Session Manager overlays the existing PBX infrastructure to provide users with SIP-based "web-style" on-demand access to services and applications - no matter where they are located.
Avaya Aura Session Manager not only connects to Avaya Communication Manager, but has also been tested with Nortel CS1000 and other PBXs from vendors such as Cisco, Siemens and Alcatel, enabling you to protect the investments you've already made.
Read more about Avaya Aura Session Manager »
Introducing Avaya Aura Conferencing
On-premises multimedia conferencing suite provides sophisticated collaboration for easy and highly productive communications.
Read more about Avaya Aura Conferencing »
Introducing Avaya Aura Video Communications
High definition video for individuals and workgroups across the enterprise.
Read more about Avaya Aura Video Communications »
Introducing Avaya Aura Messaging 6.0
The next generation of messaging to improve communications and enhance productivity while complementing your current infrastructure.
Read more about Avaya Aura Messaging 6.0 »
Other Launch Products
Avaya Aura Session Border Controller »
Avaya one-X Communicator »
Avaya one-X Attendant »
Avaya ACE »