Cisco reports telecommuting benefits

Cisco has witnessed reduced costs and improved employee retention since introducing flexible working patterns, it has been revealed.

According to a new study, the ability to work remotely leads to significant improvements in work-life flexibility, productivity and overall satisfaction, helping to reduce staff attrition,

Cisco employees spend about 63 per cent of their time communicating and collaborating, it is reported, despite 40 per cent of workers being based in a different city to their manager.

The average staff member now spends an average of two days per week working from home, with 40 per cent of the time saved through not travelling reclaimed for personal activities.

Rami Mazid, vice-president for global client services and operations at Cisco, said telecommuting and collaborative technologies are "effective in breaking down separation barriers and enabling the transition to the borderless enterprise".

He added: "In addition, as demonstrated by our recent study, a properly-executed programme for telecommuting can be extremely effective at unlocking employee potential by increasing work-life balance, productivity and overall satisfaction."

Cisco is an established partner of Call Centre Technology.

CCT Online - the leading online news resource for the customer contact industry - covering IT, Operations, Finance, Marketing and Sales