Impact 360 Customer Interaction Recording

Recording Solutions for Contact Centres

Government and industry regulations - including the Payment Card Industry Data Security Standard (PCI DSS)—have prompted many contact centres to record and archive customer interactions. But full-time recording is only one part of the compliance recording challenge. Maintaining, storing, and retrieving recordings for sales verification, dispute resolution, and business intelligence are equally important.

Verint Recording in Action

Contact centres around the globe rely on Verint® recording solutions for full-time and compliance recording. Verint's recording solutions are designed for contact centres of all sizes, whether they use traditional time-division multiplex (TDM) recording or Internet protocol (IP) recording—or both.

• Provides a reliable, scalable solution solution for full-time recording and compliance recording
• Supports TDM recording, IP recording, recording in mixed telephony environments, and mobile phone recording
• Captures, indexes, and quickly retrieves voice interactions and screen data - a key advantage for timely sales verification and dispute resolution
• Supports thousands of channels and multiple sites centrally, with a single point of administration and open standards storage
• Offers optional encryption functionality to facilitate compliance with Payment Card Industry Data Security Standards (PCI DSS)

Read more (Brochure, Impact 360 Recording, PDF)