Impact 360 Speech Analytics

Gain Valuable Customer Insight

Today’s cost-conscious businesses are realising that mining recorded customer interactions can provide valuable insight into products, services, and processes. However, analysing captured conversations is a big task, and smaller organisations may lack the resources to invest in automated speech analytics solutions.

Impact 360® Speech Analytics Essentials can put speech analytics within reach by enabling you to search, analyse, and report on trends in recorded calls. Even in the smallest of contact centres, the sheer number of recorded interactions can make analysing captured conversations very difficult.

That’s why Verint® Witness Actionable Solutions® offers Impact 360 Speech Analytics Essentials, an innovative speech analytics solution designed specifically for smaller centres.

Flexible and easy to use, Impact 360 Speech Analytics Essentials can process recorded interactions to surface trends that can help you make better business decisions. It can be deployed with our Impact 360 Workforce Optimisation, Impact 360 Quality Monitoring, and Impact 360 Recording solutions to help you identify strengths and weaknesses with processes and products and take action right away.

Read more (Brochure, Impact 360 Speech Analytics, PDF)

For more information on Verint Impact 360 Speech Analytics, contact a member of the CCT Team on 0117311 5969 or email website@cctonline.co.uk.